Five reasons not to build your own reporting platform

Unacceptable behaviour damages reputations, costs organisations money, and has a devastating impact on people's mental health. So it's great that you've decided to invest in a platform that helps you listen to and support your people, analyse patterns and activate positive and lasting change. But you're now faced with an important choice. Build it yourself or buy off-the-shelf?
The temptation to build it yourself is understandable. But naturally, we don't believe that is the right decision. Here, we break down five reasons not to build your own reporting platform with examples of why Culture Shift can save you time, money, energy and frustration.

Turning this decision around and partnering with us instead could be one of the most valuable and impactful things you do for your business. 

If you decide to build your own system, you can face disadvantages such as:

  1. It will cost you more 
  2. It will require 365 day support and continuous improvement 
  3. Your data may be less secure 
  4. You'll miss out on so much additional expertise 
  5. It may not stack up against regulatory compliance 

5 disadvantages of building your own systemA number of our existing partners initially made the decision to create their own platform based on perceived costs. Yet 6, 12 and even 18 months later they're re-engaging with Culture Shift.

In this article we shed some further light on the reasons why, so read on if you're interested in finding out how you can save money and time by rethinking your approach. 

1. It will cost you more

Occasionally, organisations opt to build their own 'reporting form' through Google Forms or something similar. This isn't great for a number of reasons, including the confusing user interface, security risks, reduced usability across multiple devices, and lack of detailed analytics, so we wouldn't recommend it as a suitable solution to tackling bullying, harassment and unacceptable behaviour in your organisation.

If you decided to build something of equal quality and capability of the Culture Shift platform, it would cost you much more than licensing our system. In fact we've calculated it would cost you upwards of £100,000 for the initial build, and a minimum of £120,000 to maintain over three years.

Because our product is 'off the shelf' to you, we've already absorbed so much of the initial development costs, plus we started building it 3 years ago, so the version you see today has already had hundreds of thousands of pounds and millions of hours poured into making it the best system possible.

You can get set up with Culture Shift from as little as £11,700* annually.

Even our entry level package includes a user tested reporting process, an anonymous reporting option, a best practice set of questions and enterprise-level data security. Speak to the team for a quote bespoke to your organisation, based on number of potential users.

2. It will require 365 day support and continuous improvement 

There is much more to developing a reporting platform than the upfront costs. We're constantly evolving the system, getting feedback from our partners and users, and adding functionality and features to improve it and retain our reputation for being the best product on the market. If you think about how much work goes in to creating and maintaining your company website, that's just a fraction of what goes into maintaining a reporting platform. 

Since we launched version two in July 2019, we've made upwards of 600 significant improvements. We're constantly improving to meet user needs, and the risk is that if you don't have a whole team dedicated to supporting and adapting your system, it will soon become unfit for purpose.

3. Your data may be less secure 

If you want your data to be secure there are more ongoing costs that you'd have to plough into your system each year, including costs for technical maintenance, GDPR compliance and penetration testing. Security is hugely important to us and we spend so much time and resource making sure data is handled in the most secure way possible, you can read more about that here.

4. You'll miss out on so much additional expertise 

The Culture Shift offering is much more than just our reporting platform. We provide bespoke consultancy and training to ensure you're set up for success, and are in the best possible place to understand all the data you receive and can use it to drive change. Our newly revolutionised analytics dashboard also helps you do this on a more regular basis, and this would be extremely difficult to replicate within your own solution. Organisations that partner with us also become part of the extended 'Culture Shift family' with invitations to exclusive webinars and our annual Knowledge Forum.

5. It may not stack up against regulatory compliance 

We constantly keep up to date with latest legislative requirements and help you meet those through our solution, something you might find you don't have the time to do.

In 2020, the Equality and Human Rights Commission released guidance on tackling harassment in the workplace, and they're now using their powers to enforce legally binding Section 23 agreements on large employers.

In a recent case the Royal Mail paid out damages of nearly a quarter of a million pounds to an employee because they had not done enough to protect him from being racially harassed at work. In this example, if Royal Mail were using Culture Shift, they may have either entirely prevented the incident from happening, or at least been able to demonstrate they were taking reasonable steps to protect staff by offering our platform and avoided the pay out.

We believe our expertise on these issues is priceless! 

Ready to arrange a call with a member of our team? Book a time and date that suits you, here.

*Costs for our product and service are based on the size of your organisation or institution, therefore costs reflected here may not be accurate for you. To get an accurate quote, and understand how you can benefit from using out reporting platform, please contact a member of our team using the link above.

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